Transparency you can trust. Real-time service status and SLA performance metrics for our managed IT services across Southern California.
Current operational status of all managed services.
How we're performing against our service level commitments.
Our SLA commitments are backed by contractual guarantees. See what enterprise-grade managed IT looks like — with full transparency.
Get Your Free SoCal IT AuditMonitor the real-time status of Axus Networks' managed IT services, including help desk, monitoring platform, cloud infrastructure, VoIP systems, and security operations center. We maintain 99.9%+ uptime SLAs across all core services for businesses across Los Angeles and Southern California.
Critical issue response: under 15 minutes. Routine support: resolved within 1–4 hours. Planned maintenance is always communicated 48+ hours in advance with minimal business-hours impact. Our NOC operates 24 hours a day, 7 days a week, 365 days a year — including holidays.
Our monitoring platform tracks server health, network performance, endpoint security, cloud services, backup jobs, and firewall integrity across every client environment. Automated alerts trigger technician response before users notice a problem. We monitor CPU, RAM, disk, temperature, event logs, patch status, certificate expiry, and service availability in real time.
Critical (P1): Complete outage or security breach — response in under 15 minutes, resolution target under 4 hours.
High (P2): Major degradation affecting multiple users — response in 30 minutes, resolution target under 8 hours.
Medium (P3): Single-user issue or degraded performance — response in 2 hours, resolution target 1 business day.
Low (P4): Minor requests, how-to questions — response within 1 business day, resolution target 3 business days.
Scheduled maintenance is typically performed during off-peak hours — Tuesday through Thursday, 10PM–2AM Pacific — to minimize business impact. All maintenance windows are communicated at least 48 hours in advance via email and the client portal dashboard. Emergency maintenance follows a separate runbook with immediate client notification.
When incidents occur, clients receive proactive status updates via email and the client portal. Our team provides initial acknowledgment within 15 minutes, progress updates every 30 minutes for active incidents, and a detailed post-incident report within 24 hours of resolution outlining root cause, remediation steps, and preventive measures taken.