SMS Text Messaging Policy: Axus Networks LLC
Effective Date: July 22, 2026 | Last Updated: July 25, 2026
This policy explains the non-marketing customer-care, service, and appointment text messaging program operated by Axus Networks LLC ("Axus Networks," "we," "us," or "our"). It describes exactly how users opt in, the messages they may receive, how to opt out, and how we protect mobile information and SMS consent records.
1. Program Overview
Axus Networks LLC sends recurring, non-marketing text messages to customers and prospective customers who have expressly requested these communications. The program supports customer care, service coordination, and appointment-related communications.
Program name: Axus Networks Customer Care & Service Notifications
Sender: Axus Networks LLC
Program purpose: Customer-care responses, service and appointment confirmations or reminders, schedule or service updates, and requested follow-ups
This program does not send advertising, promotional offers, or other marketing messages.
2. How You Opt In
2.1 Public Website Opt-In
Users opt in through the public Axus Networks contact form at axusnetworks.com/contact. The form asks for a mobile number and presents a separate SMS consent checkbox that is unchecked by default.
Before submitting the form, a user who wants text updates must affirmatively select the checkbox. Its disclosure explains that messages may recur and use automated dialing technology, consent is not a condition of purchase, STOP and HELP commands are supported, carrier rates may apply, and the applicable terms and privacy notice are available for review.
2.2 What Does Not Constitute Consent
The SMS checkbox is optional. Entering a phone number, submitting the contact form, purchasing services, visiting our website, or communicating with us through another channel does not by itself enroll a user in this text messaging program. Only an affirmative selection of the unchecked SMS consent box creates website-based SMS consent.
3. Types of Messages
After opting in, users may receive messages such as:
- Direct responses to a customer-care or service inquiry
- Service or appointment confirmations and reminders
- Schedule changes, service updates, and requested follow-ups
- Missed-call follow-ups related to a user’s inquiry or existing service relationship
Each program message identifies Axus Networks LLC or Axus Networks as the sender and provides STOP opt-out instructions as appropriate.
4. Message Frequency & Charges
- Message frequency varies based on the user’s requests, appointments, and service activity
- Message and data rates may apply under the user’s mobile plan
- Consent to receive text messages is not a condition of purchase
- Axus Networks LLC does not charge a separate fee for program messages
5. Opt Out / STOP
Reply STOP to any program message to opt out. We may send one final message confirming the opt-out. After the opt-out is processed, no further messages will be sent through this program unless the user provides new affirmative consent.
A user may also request an opt-out by contacting us at info@axusnetworks.com or (800) 369-2987. Opting out of text messages does not stop communications requested through other channels.
6. Help & Support
Reply HELP to any program message for assistance. Users may also contact Axus Networks LLC through the following channels:
7. Privacy & Data Sharing
Axus Networks LLC does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.
We may disclose limited mobile information to messaging and infrastructure service providers solely as necessary to transmit messages, maintain consent and suppression records, protect the program, or comply with law. Those providers may use the information only to perform services for us and are required to protect it.
For our complete data practices, see the Axus Networks LLC Privacy Policy.
8. Consent Records
To document consent and honor opt-out requests, we may retain the submitted mobile number, consent status, date and time, source page and form, consent method, and the exact disclosure version presented when the checkbox was selected. We may also retain limited technical metadata used for security and audit purposes.
Consent records and suppression records are retained only as long as reasonably necessary for program administration, legal compliance, dispute resolution, and enforcement of our agreements.
9. Delivery & Availability
Message delivery depends on carrier and device availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. The program may be modified, suspended, or discontinued when necessary, subject to applicable law and any required notice.
10. Changes to This Policy
We may update this policy to reflect changes in our program, systems, or legal obligations. The “Last Updated” date identifies the current version. Material changes will be communicated when required by law.
11. Contact Us
Questions about this SMS program or policy may be directed to:
- Company: Axus Networks LLC
- Email: info@axusnetworks.com
- Support phone: (800) 369-2987
- Mail: Axus Networks LLC, Attn: SMS Program Manager, 211 W Alameda Ave Suite 202, Burbank, CA 91502
This policy should be read together with our Privacy Policy and Terms of Use.