Remote Support
Our technicians can securely connect to your computer to diagnose and fix issues in real time. No waiting, no on-site visit required.
Getting remote support is simple and takes less than a minute.
You'll be redirected to our secure remote support portal powered by ScreenConnect.
A lightweight agent will download automatically. Run the installer — no admin rights needed.
You'll receive a session code. Share it with your technician and they'll connect securely.
All remote sessions are encrypted end-to-end with AES-256. Our technicians can only access your machine with your explicit permission, and you can disconnect at any time.
Start Remote SessionLog in to the Client Portal for even faster support — submit tickets, chat with our team, and access your documents.
Go to Client PortalGet instant remote IT support from Axus Networks' certified technicians. Our secure remote access tool lets us connect to your computer in minutes to diagnose and fix issues without an on-site visit — available to clients across Los Angeles, Orange County, Inland Empire, San Diego, and Ventura County.
Our technicians resolve the vast majority of IT issues remotely — software errors, network configuration, email problems, security alerts, slow performance, printer issues, VPN access, Microsoft 365 setup, antivirus remediation, and much more. Remote sessions are encrypted end-to-end, and you can watch every action the technician takes in real time.
Remote support resolves approximately 85% of common IT issues faster than any on-site visit could. For issues requiring physical hands — hardware replacement, cabling, network device installation, or security camera work — our field technicians are dispatched across Southern California with typical arrival times under 4 hours for critical calls.
Axus provides 24/7 emergency IT support for critical incidents including ransomware attacks, server failures, network outages, and data loss events. Critical response is guaranteed under 15 minutes for active managed services clients. Non-clients can reach our emergency line at (800) 369-AXUS for pay-per-incident support.
All remote support sessions use TLS 1.3 encrypted connections. Sessions are logged with full audit trails. You can disconnect at any time with a single click. We never retain unattended access unless explicitly agreed to in your managed services contract for after-hours maintenance work.