Privacy Policy — How Axus Protects Your Data

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address, and company name
• Account Information: Username, password, and account preferences
• Communication Data: Messages, inquiries, and feedback you send us via forms, email, phone, or SMS
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Employment/Business Data: Job title, company size, and industry information provided when requesting services

1.2 Information Collected Automatically

When you access our website or services, we may automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking Technologies: See our Cookies Policy for details

1.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, marketing partners, social media platforms, data enrichment providers, and publicly available sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services, managed solutions, and support
• Communication: To respond to inquiries, send service updates, and provide technical support
• Marketing: To send promotional communications (with your consent where required), including via email, phone, and SMS
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business relationships, billing, and contractual obligations

3. How We Share Your Information

We do not sell your personal information (except as described in the California Privacy Rights section regarding "sales" under CCPA/CPRA). We may share your information with:

• Service Providers: Third-party vendors who assist with IT operations, payment processing, email delivery, analytics, and customer support, bound by contractual confidentiality obligations
• Business Partners: Technology partners and vendors whose products or services are integrated with our solutions
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Your Consent: When you have given us explicit permission to share your data
• Protection of Rights: To protect the rights, property, or safety of Axus, our customers, or others

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Applicable legal, regulatory, tax, accounting, or reporting requirements
• Whether the data is needed to establish, exercise, or defend legal claims

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication measures
• Regular security assessments and penetration testing
• Employee security awareness training
• Incident response and breach notification procedures

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information.

6.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA/CPRA:

• Identifiers: Name, email address, phone number, IP address, account name
• Customer Records: Name, address, telephone number, financial information
• Commercial Information: Records of services purchased, obtained, or considered
• Internet/Electronic Activity: Browsing history, search history, interaction with our website
• Geolocation Data: Approximate location based on IP address
• Professional/Employment Information: Job title, employer, industry
• Inferences: Profiles reflecting preferences, characteristics, or behavior
• Sensitive Personal Information: We do not intentionally collect sensitive personal information as defined under CPRA

6.2 Your California Privacy Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information to what is necessary
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA/CPRA rights

6.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at [email protected]
• Calling us at (800) 369-AXUS

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf. We will respond within 45 days.

6.4 Sale and Sharing of Personal Information

We do not "sell" personal information in the traditional sense. However, certain uses of cookies and tracking technologies on our website may constitute a "sale" or "sharing" under the CCPA/CPRA. You may opt out by adjusting your cookie preferences or by contacting us directly.

6.5 Financial Incentives

We do not offer financial incentives or price or service differences in exchange for the retention or sale of personal information.

7. Other U.S. State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of the sale of personal information. To exercise your rights, please contact us using the information in Section 11.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

9. International Data Transfers

Our services are primarily operated in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you consent to such transfers.

10. Third-Party Links & Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

• Email: [email protected]
• Phone: (800) 369-AXUS
• Mail: Axus, Attn: Privacy Team, Los Angeles, CA

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.