Notice the
small changes.

You do not need to become a mechanic to notice that something feels different. A new click, a softer brake lever or a tyre that loses pressure repeatedly is worth recording.

Describe when it happens and how long you have noticed it. Do not keep riding to reproduce a problem if braking, wheel security or structural condition is in doubt.

How should I describe a sound?

Tell us where you hear it and what you are doing: pedalling, coasting, braking or steering. Note whether it is constant or repeats once each wheel or pedal turn.

Should I clean the bike before bringing it?

Removing loose dirt makes inspection easier, but there is no need to dismantle or deeply clean anything. Tell us about leaks, contamination or recent cleaning products you have used.

What if I do not know the bike model?

Describe the bike type and the parts of the ride that concern you. Include the make or model if you know it. If you do not, describe the bike and we can take it from there.

Keep the work
in one place.

A service record helps you remember what changed and when. Keep estimates, completed work lists and component details with the bike’s documents.

Bring that history to the next visit if you have it. If you bought the bike used or the history is incomplete, say so; we will start with an inspection.

A pause between rides.

Store the bike in a dry, secure place suited to its materials and equipment. For an electric bike, follow the manufacturer’s battery storage and charging guidance rather than general bicycle advice.

Before returning a long-stored bike to regular use, look at tyre condition, brake operation and moving parts. Arrange an assessment if anything is uncertain or damaged.

Read about a full service

Bring the
questions with you.

What is urgent? What can wait? Which parts are being replaced? What should I watch for next? These are useful questions at any workshop handover.

We explain the work in those terms so the service record makes sense after the bike is home.

Before your visit