What the assessment finds
The condition, parts needed and proposed work shape the repair discussion.
A workshop for the computer you have
Computer
trouble?
Let’s take
a look.
We assess your computer and explain the repair options and cost before you decide what work to approve.
Find your starting point ↓
Find a useful starting point
Your device.
Your description.
Choose your computer type and what is going wrong to see the relevant repair services.
Laptop / portable computer
Relevant service
Power & startup assessment
We review power, charging and startup concerns on a laptop, then explain the repair or further assessment proposed.
Read about this service ↗Build this repair brief ↗What we work on
From the screen
to the parts inside.
The repair conversation
First, understand
the problem.
We start with the device and what you have noticed. After assessment, we explain the findings, the proposed work and the cost before proceeding.
Meet the workshop
Upgrades & performance
A useful computer
might have more
to give.
We review the device, its use and the upgrade options it supports. The recommendation depends on the computer and what you need it to do.
Explore upgrade workBefore your visit
Bring the context.
Keep private details
out of the brief.
The model, the concern and when it happens help prepare the conversation. Passwords, recovery codes and personal file contents do not belong in the initial brief.
What to prepareRepair or replace?
Let’s look at the options.
What you use it for
A computer for everyday tasks and one for demanding work can lead to different upgrade decisions.
What the work involves
We explain the scope and cost so you can decide whether the proposed work makes sense for you.
From first details to handoff
A repair with
clear next steps.
Describe it
Tell us the device and what has changed. You do not have to identify the cause.
Review the options
We assess the agreed concern and explain the proposed work and cost.
Agree and hand over
We carry out approved work, complete the agreed checks and review the result with you.
A few useful answers
Before it reaches
the bench.
Do I need to know what is wrong?
No. Describe what the computer does and when it happens. Assessment is part of the repair process.
Can an older computer be worth repairing?
Sometimes. We review its condition, intended use, available parts and the proposed work before discussing the options.
Does the brief book a repair?
The brief organizes the details for review. Service arrangements and the scope of any work need to be agreed separately.
Let’s start with the device
Tell us what
it’s doing.
A short description of the computer and the concern is enough to build a useful repair brief.
Build your repair brief