WORKFLOW MAPPING
Follow a request from its first input to its final handoff. Record the decisions, waiting and workarounds along the way.
Read the work guideThe work
START WITH
A RECURRING PROBLEM.
A request that gets passed back, a decision with no clear owner or a planning meeting that does not move the work.
DECISION CLARITY
Name the decision, the person authorized to make it and the input they need. Keep escalation from becoming a meeting habit.
Read the work guideOPERATING RHYTHM
Shape planning, handover and review around the actual pace of the work. Make each conversation earn its place.
Read the work guideConnecting the pieces
ONE WORKFLOW CAN REVEAL SEVERAL ISSUES.
A handoff problem may involve both missing input and unclear authority. A planning problem may be a capacity issue rather than a meeting issue. The first piece of work is to understand the difference.
We then help the team choose one change it can put into practice and review.
How an engagement is shaped