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Policyholder helpClaims guidance

Home insurance

For the place
you make your own.

Start with your home, your belongings and how you use the property. We can help you work through what to ask about your policy.

Talk about your home
A white neighborhood house with a welcoming porch

Start with your situation

Moving in, settling down
or taking another look?

Buying a home

Start before the moving boxes arrive.

Tell us about the property and your expected timing. Bring any insurance questions from your lender so we can discuss them.

Talk about a move
Reviewing a policy

Look at what has changed.

Home improvements, different belongings or a change in how you use the property are all worth mentioning.

Review a home policy

Read the details
room by room.

Ask about the building, your belongings, liability and the help a policy may provide if a covered loss keeps you from staying at home. The terms, exclusions and limits matter as much as the category names.

  • What is included, and what is excluded?
  • Which deductibles apply to different kinds of loss?
  • How are belongings valued under the policy?
  • Are separate policies or endorsements worth discussing?

Working from home

A business at home
deserves a separate look.

Tell us about equipment, inventory, visitors and the work you do. Don’t assume a home policy addresses every part of a business run from the same address.

Explore business insurance

Common home questions.

What should I bring to a policy review?

Your current policy is a useful starting point, along with notes about changes to the property or how it is used. Keep personal documents ready for a private conversation with your agent.

Are all types of water damage covered?

Different causes of damage can be treated differently. Ask about the policy’s specific terms, exclusions and any separate coverage you should consider.

Can I discuss home and auto together?

Yes. Bring both into the conversation so we can look at the questions side by side. Any available options depend on the insurer and policy.

A conversation comes first

Let’s start with your home.

Tell us whether you’re moving, reviewing or making a change.

Start a conversation