Policyholder help
Need a hand
with your policy?
Find the right place for a change, a document, a bill or a claim question.
Something needs updating.
A new vehicle, a move or a change at work is worth a conversation before assuming the policy has changed.
Ask the officeWhat kinds of changes should I mention?
Tell us about a new address or vehicle, additional drivers, changes to property use, or different business operations.
When does a change take effect?
Ask your agent or insurer to confirm the effective date and any documents you need. A conversation or request alone does not change a policy.
Looking for a policy document?
Your insurer’s customer portal or your agent is the place to ask about policy documents.
Ask the officeWhere can I find my policy details?
Start with your insurer’s portal or the documents provided when the policy was issued. The declarations page gives an overview of key policy information.
What if I can’t find a document?
Ask the office to help you locate the right insurer contact or customer portal. Keep your policy details ready for that private conversation.
A question about a bill.
Billing arrangements depend on your insurer and policy. We can help you work out who to contact.
Ask the officeWhere do I make a payment?
Use the payment instructions on your insurer’s bill or official customer portal.
What if a payment or amount looks wrong?
Contact the insurer or your agent with the question. Check the policy and billing period shown on the document before the conversation.
Is this about a loss or damage?
Claims follow a different path. Start with the claims guidance page.
A conversation comes first
Still not sure where to go?
Tell us the kind of help you need.