Claims guidance
When something happens,
find the right next step.
If anyone is in immediate danger, contact local emergency services first. When it’s safe, use your insurer’s reporting instructions to start a claim.
Find the claims route
What is this about?
Choose a
claims question.
For a vehicle-related loss
Look for the claims contact on your insurer’s policy documents, app or official website.
Useful to have ready
- Your policy details
- The basic date and location
- The claim reference, if one already exists
For damage or a loss at home
Your insurer can explain how to report the loss and who will review it. Use the contact details provided with the policy.
Useful to have ready
- Your policy details
- A short description of what happened
- Any existing claim reference
For a loss involving your business
Start with your insurer’s business-claims contact. Tell them which policy you are asking about and follow their reporting instructions.
Useful to have ready
- The business policy details
- A brief description of the event
- An existing claim reference, if available
For a life insurance claim
Use the life insurer’s claims or beneficiary-support contact. They can explain the information and documents needed.
Useful to have ready
- The insurer’s name
- Policy details, if available
- Your question for the claims team
Reports, reviews
and claim decisions.
The insurer’s claims team reviews what happened and how the policy terms apply. They manage the reporting process and explain their next steps.
Help finding
the right contact.
If you’re unsure where to begin or which policy to ask about, we can help you locate the appropriate insurer contact.
Ask the office a questionA few claims questions.
Does this page report a claim?
Use your insurer’s official claims channel to report a loss. The guidance here helps you find the right route.
Can the office confirm that a loss is covered?
Your insurer reviews the event and the policy terms. Ask the claims team to explain how the policy applies.
I already have a claim reference. What next?
Use the contact or claim-status route your insurer provided. Keep the claim reference ready so they can locate the right file.